FAQ
Need some more info before ordering? Look below to see if we can answer your questions.
Where are my orders made?
All products are handcrafted in Sydney Australia
How long will it take to make my lampshade?
Please allow 7 business days for our Drum Lampshades (fringed or unfringed) and 3 weeks for our Art Deco or Tiffany Fringed Lampshades to be handcrafted for you. Our Art Deco and Tiffany lampshades require a lot of handcrafting and handsewing using traditional lampshading techniques which our designer alone does which is why they take longer than the drums. If you have a rush order please contact us and we will see if we can accomodate your needs.
How are orders shipped?
Orders are shipped in Australia either by Australia Post or Sendle. Our lampshades cannot be shipped via Australia Post due to size so are shipped via Sendle. This means we are unable to ship lampshades to a PO box. Our cushions can be shipped to a PO box and through the postal system. We will send you tracking once shipped. We reserve the right to send your shipment via another courier depending on your location. International orders are shipped via Sendle or as otherwise discussed with Queen K.
Our lampshades are delicate so we take a lot of care to package and ship them to you. We only ship them in double walled boxes and have never had any issues so we will continue to do this to ensure your lampshades arrive intact.
Do you ship internationally?
Yes we ship internationally. You can check your international shipping rates at the checkout. Please contact us if your country is not in the list.
What fittings do your lampshades have?
Our drum lampshades have a Euro fitting of 42mm with a reducer to fit a standard Australian 28mm lamp. This means that they can be used with the larger Edison screw bulbs or the smaller B22 bayonet bulbs. Most Australian and European lamps will use these fittings. The fitting is recessed 2 inches from the bottom of the shade. If you are in the US or Canada please see section below.
Our Art Deco and Tiffany fringed lampshades have a duplex system to allow the lampshade to be used for ceiling or lamp with the correct fitting which will be supplied to you. The fittings are spider for ceiling and shade carrier for lamp. Both the shade carriers and spider fittings have a Euro fitting of 42mm and we supply a reducer to make it compatible for standard Australian fittings.
USA and Canada residents- Most Table and Floor lamps here use a harp system. If you have a lamp with a harp and a finial at the top please choose HARP lamp when checking out. These fittings are standard 1/2 inch hole and 1/2 inch recessed from the top of the shade. Some USA lamps have an UNO fitting or Ikea uses the Euro fitting. The fitting on these is at the bottom of the shade and recessed 2 inches. Please choose Table or Floor Lamp if you have this type of fitting. If you are unsure please message us here
Lamp or Ceiling Shade?
Please choose the option of lamp or ceiling Shade at the checkout and we will send you the correct shade/fitting.
If you are in USA and unsure please message us here
Do you sell lamp bases? -Where can I get one from?
We currently do not have lamp bases to sell but are working towards finding suitable bases to go with the shades. In the meantime you can find bases from furniture retailers online, Ruby Star Traders, Ikea or on FB marketplace you can find vintage bases that would suit.