Refund policy
Made-to-Order Lampshades
Please choose your lampshade carefully. As each Queen K lampshade is individually made to order for you, we do not accept returns, exchanges or refunds for change of mind.
This does not affect your rights under Australian Consumer Law. If your lampshade arrives faulty, damaged or incorrect, please contact us at hi@queenk.com.au as soon as possible with your order number and photos of damage including to the box, and we'll work with you to make it right.
Wallpaper
Our wallpaper is printed to order, so please allow approximately 1 week for production before dispatch.
We recommend purchasing a sample before buying bulk. Samples may take 1-2 weeks.
Worldwide shipping is FREE on all wallpaper orders.
Once your order has been dispatched, you'll receive tracking details by email.
For international orders, any applicable customs duties, taxes or import charges are the responsibility of the customer.
Returns & Refunds
We hope you love your Queen K order. If something isn't quite right, please contact us at hi@queenk.com.au and we'll be happy to help.
Change of mind returns
In-stock items including cushions, table linen, aprons, tea towels, napkins and other homewares may be returned for a refund or exchange within 14 days of delivery, provided they are unused, unwashed and in their original condition with tags and packaging intact.
Return postage for change-of-mind returns is the responsibility of the customer. Original shipping charges are non-refundable.
Made-to-order & bespoke items
Made-to-order lampshades, wallpaper, bespoke/custom products and other personalised items cannot be returned or exchanged for change of mind.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at hi@queenk.com.au with your order number and photographs of the item and packaging. We will work with you to arrange an appropriate remedy.
Australian Consumer Law
Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.
All return queries can be directed to hi@queenk.com.au