Shipping & Delivery

AUSTRALIA WIDE

All Cushions : $10

All Drum Lampshades 

Small 30cm- $20

Large 38cm- $30

Tea Towels : Free 

Cosmetic Bags : Free

Napkins : Free

Aprons : Free

Wallpaper : Free

INTERNATIONAL CUSTOMERS

Please enter your address at checkout to see international pricing to your destination. 

How are orders shipped?

Orders are shipped in Australia either by Australia Post or courier (couriers please/TNT mainly but depends on your location and your order) .  We will send you tracking once shipped. We reserve the right to send your shipment via another courier depending on your location. International orders are shipped via Australia Post or as otherwise discussed with Queen K. 

Please provide us with a street address for shipping. We do not ship to PO boxes. Lampshades can be shipped to a courier collection point if it is unsafe to ship to your street address. Please contact us if you have any questions or concerns at hi@queenk.com.au

Our lampshades are delicate so we take a lot of care to package and ship them to you. We only ship them in double walled boxes to prevent damages. In the case that your lampshade does get damaged in transit please contact us asap with images of the damage, images of the damage to the  box and also an image of the shipping label so we can sort the issue out for you. 

Made-to-Order Lampshades

Please choose your lampshade carefully. As each Queen K lampshade is individually made to order for you, we do not accept returns, exchanges or refunds for change of mind.

All our lampshades  are inspected on completion to ensure there are no faults. If in the unlikely event you receive a faulty lampshade please contact us within 3 days with images to discuss options. If your item was damaged in transit please contact us immediately with images of the lampshade and the box/packaging so we can arrange a suitable resolution. 

Wallpaper

Our wallpaper is printed to order, so please allow approximately 1 week for production before dispatch.

We recommend purchasing a sample for review before ordering bulk. 

Worldwide shipping is FREE on all wallpaper orders.

Once your order has been dispatched, you'll receive tracking details by email.

For international orders, any applicable customs duties, taxes or import charges are the responsibility of the customer.

Change of mind returns

In-stock items including cushions, table linen, aprons, tea towels, napkins and other homewares may be returned for a refund or exchange within 14 days of delivery, provided they are unused, unwashed and in their original condition with tags and packaging intact.

Return postage for change-of-mind returns is the responsibility of the customer. Original shipping charges are non-refundable.

Made-to-order & bespoke items

Made-to-order lampshades, wallpaper, bespoke/custom products and other personalised items cannot be returned or exchanged for change of mind.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at hi@queenk.com.au with your order number and photographs of the item and packaging. We will work with you to arrange an appropriate remedy.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

All return queries can be directed to hi@queenk.com.au